Privacy, kept simple.
The service finder asks about your service area, home size, equipment, and Wi-Fi goal. It does not ask for a name, email, address, or password.
Booking and payments
The appointment button takes you to Square. You provide your contact details, visit address, and payment information there. Finder answers are not transferred automatically; you can choose to paste the summary into your appointment notes. Read Square’s privacy notice.
Free callback requests
When you request a callback, we collect your name, phone number, optional email, city, preferred date and window, and the information you choose to share about the issue. Your request and permission to call are saved for authorized Better Connected team members to arrange and follow up on the call. A daily hash derived from a network address may be used to limit abusive submissions. Callback requests do not subscribe you to advertising or create an automatically confirmed Square appointment.
We retain these details as needed to respond to your inquiry and manage follow-up. Email us to withdraw permission for further calls, request a correction, or ask for deletion. We do not sell callback details.
Customer app
The Better Connected customer app provides educational material, a diagnostic overview, service guidance, and visit preparation. It does not scan or change your network. Saved facts, reading progress, and preparation checks stay on your device. They are not sent to our team or synced between devices. You can clear them in Privacy & Support. Your device backup settings may include app data.
Submitting a callback in the app sends the details listed above to Better Connected. Opening Square, educational sources, or other external links brings you to those services, which have their own privacy practices. The app does not add advertising trackers or ask you to store passwords or payment details.
Service records
Your technician records only the information needed to perform and explain the visit: approved work, equipment notes, tests, and next steps. Equipment photos require your permission. Passwords, card numbers, and account recovery codes do not belong in job records or photos.
Your report
Your report summarizes the visit. Your technician can provide a PDF or text copy using the contact method you agreed on. Reports are not published on a public customer link.
Corrections and questions
Email betterconnectedwifi@gmail.com or reply through your Square appointment to ask about a record or request a correction. This site does not add advertising trackers.